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Terms & Conditions

Purchasing From Us
All our clothes are listed in categories to the left of the website, for example, jeans, trousers, high visibility workwear. To find an item or to browse click on any of the categories, and then click again on the item you wish to purchase, ‘add to cart’ once you have found what you would like, and then ‘confirm’ or ‘cancel’ if you need to cancel the order. To proceed with the order click, checkout, or if you wish to browse, or purchase again, ‘click continue shopping’.

All purchases are subject to stock availability and you will be contacted via email or telephone if the item you have ordered is out of stock, and offered a refund or an alternative item.

To purchase from us you must be over 18 years of age. Currently, we can only ship within the United Kingdom. By submitting your order you are offering to buy the goods at prices and terms stated, and allowing us to use your personal details for the purposes of supplying goods (including passing your address details onto couriers and other subcontractors in the process of delivery). We will not use your details for any other reasons, and we will not pass on your details to any third party.  We are not obliged to supply the goods to you until we have confirmed acceptance of your order and payment.  You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact True Trend immediately.

Prices and Payment
All goods are priced inclusive of VAT at the Applicable Rate, unless otherwise stated. For out of stock items, delivery dates given are only estimates. Prices are shown in UK pounds sterling and will be billed in UK pounds sterling. If your credit card company operate in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate.

All prices and offers are subject to change, and availability. Prices are checked regularly; however, whilst every effort is made to eliminate errors in pricing, sometime errors do occur. If prices on web site are shown higher than actual selling price - we will make adjustments and charge the correct price to you, if prices on the web site are shown lower than actual selling price - then we will at our discretion either. a) contact you, cancel your order and refund your money, or b) contact you to confirm if you wish to proceed with the order at the correct price. - Subject to not selling below our cost price.

The purchaser is liable for any additional local state, country taxes, import duties or copyright levies, should these arise.

Credit Card Security
Once you have gone through our checkout, you will be diverted to our protected secure online payment system with our credit card processor, Barclaycard Merchant Services. Your credit card information will be held in protected SSL secure servers, at Google checkout, we will not have access to your full credit card details, and we will not release information regarding your credit card. Your credit card details will only be used for transaction authorised by you.

We currently only accept VISA, MasterCard, VISA Delta, Switch and Switch Solo.

Damaged or Defective Goods
You should inspect your goods immediately upon delivery for defects, damages or shortage. Please note images used on our web site are for illustration purposes only and may differ from actual products received. If you find any defects or damages you must inform us by write to us as soon as possible and we will arrange the return of your goods.  Warranty on all items, are RTB (Return to Base) excluding items damaged in transit, (these will be replaced at no cost to you). If the goods are found to be damaged or defective prior to delivery to you, we will repair or replace the goods or refund the price paid by you.

All products must be in their original condition, at date of receipt. Any modifications may invalidate warranties for the product.

Return to:
Please see our returns page regarding our returns policy.

Privacy Policy
We do not disclose customer information to third parties.  We conform with the requirements of the Data Protection Act 1998.

Ownership of Rights
All rights, including copyright to this website are owned by True Trend Ltd.  Any use of this website, its contents or images is prohibited.

©2018 True Trend Ltd. All Rights Reserved.